Making a claim
Each insurer has its own claims provider. The contact information can be found in your Policy Wording.
What to do
You should contact the claims team in your Policy Wording as soon as reasonably possible if any circumstances occur which might give rise to a claim, and provide full details of the incident.
The claims team are then likely to ask you for additional information. This could include evidence, proof of ownership, or booking confirmations.
Important points
Make sure you follow the below requirements:
- Inform the Police as soon as possible following any loss caused by malicious acts, violent disorder, riots or civil commotion, theft, attempted theft, or lost property.
- Take all care to limit any loss, damage or injury.
- Forward any letter, claim, writ, summons or other legal document you receive to the claims team as soon as possible but no later than 14 days if any claim for liability is made against you.
- Do not admit liability or offer or agree to settle any claim without our written permission.
- Retain ownership of your property at all times. Insurers will not take ownership of, or accept liability for, any of your property unless the insurer agree with you in writing in advance.
- Carry out any necessary measures to reduce the loss, it is your responsibility to prove your loss and retain receipts, photographs and guarantees where possible.
Make yourself aware
Read your Policy Wording thoroughly before your trip, to make sure you're aware of both your rights and your insurer's. Take care to follow any requirements or actions you must take in order to make a claim.
